1. Scope and provider
These Terms govern draveliona.com and social media management services by PE draveliona.com, EDRPOU 17528134, Kyiv, Ukraine. Contact: contact@draveliona.com, +380 637 190 1042. Published under Law of Ukraine No. 675-VIII On Electronic Commerce.
2. Services and scope
We provide social media strategy, content production, community management and paid campaign support. Channels, deliverables, timelines and KPIs are set in a statement of work. No performance result is guaranteed unless agreed in writing.
3. Client responsibilities
You provide timely access to accounts, brand assets, approvals and accurate briefs, with lawful consent for personal data you supply. You are responsible for your products, claims and content you instruct us to publish.
4. Fees and payment
Fees, currency, schedule and taxes are stated in the invoice or statement of work. Invoices are payable within the stated term; late payment may pause services.
5. Intellectual property
You retain brand assets and pre-existing materials; we retain tools, templates and know-how. Licence to final deliverables transfers on full payment for the agreed purpose.
6. Confidentiality and data
Each party protects the other’s confidential information. Personal data is processed under Law of Ukraine No. 2297-VI On Personal Data Protection and our Privacy Policy.
7. Advertising and liability
Advertising is identifiable, accurate and non-misleading; claims are substantiated under Law of Ukraine No. 270/96-VR On Advertising. To the extent permitted by law, liability is limited to fees paid in the three months before the claim; indirect loss is excluded.
8. Consumers, complaints and disputes
Consumer rights under Law of Ukraine No. 3153-IX On Protection of Consumer Rights apply. Complaints: contact@draveliona.com; pre-trial review within 30 days. Ukrainian law governs; Kyiv courts have jurisdiction, subject to mandatory consumer forum rights.